Tuesday, 14 September 2010

Google Voice - Very interesting

I have recently enabled Google Voice for our office phones. Google Voice gives you one US phone number for all your phones. You can now voicemail as easy as email. All US long distance calls are free with low rates on international calls.

Of course this will not work in Hong Kong as it is a US based service at this point. I was able to still enable an account and have it routed to my virtual office PBX.

It offers some nice features like forwarding income calls to Google's GTalk. Currently it does not support Google Apps however. Also call screening is provided whereby a caller is requested to announce who they are and then you can decide if you take the call or send it to voicemail. If a voicemail is left Google can transcribe the voice message and send the text and message to your email (once again not Google Apps yet).

With advanced use of VoIP services and the ability to integrate a cloud based PBX, Google Voice offers many options to end users. This will be why Skype was recently purchased by Cisco as the writing is on the wall. Google will turn the phone market on its head.