Sunday, 4 May 2014

Online Reporting and Business Intelligence from Zoho

Zoho Reports offers users the ability to push data from hosted or traditional (behind firewall) business applications and databases for reporting and analysis. Connect to MS Access, SQL Server, Oracle, MySQL, PostgreSQL and Sybase databases to fetch and upload data into Zoho Reports.

Built-in connectors are now available for Zoho CRM, Zoho Projects, Zoho Recruit, Zoho Creator and Google Drive, with many more in the pipeline. In case your application is still not supported, or you use a homegrown system, you can use our powerful Data Import & Integration APIs to build a connector quickly.

Visual Analysis

Visually analyze and build insightful reports and dashboards with drag and drop interface all by yourself. Avoid the need for help from your IT team and the associated wait time.

Wide Range of Reporting Components

Use variety of charts, pivot tables and tabular view components to build insightful reports and dashboards.

Business Dashboards

Build business dashboards easily by drag-and-drop. Make it easier for your executives/users to track KPIs (Key Performance Indicators) effectively. Embed reports of varying height and width into your dashboards using the flexible layout feature.

Contact us at Cloud Solutions if you wish to integrate Zoho Reports into Zoho CRM or simply use Zoho Reports into your business.

Cloud PBX Consolidates Asia Offices

Recently we worked with a US company to migrate their business to a single CloudPBX for their Asia operations. Their offices in Asia included the following cities, Tokyo, Hangzhou, Hong Kong, Bangkok, Kuala Lumpur and Singapore. 

Each office had been using an Elastics VoIP server already however they were using analogue connections to the public telephone network in each country and everyone still needed to make long distance calls when speaking with each other internally and it was not easy for the US based owners to speak to all country managers at the same time.
The CloudPBX is hosted in Hong Kong in a secure data center utilized by Cloud Solutions for their hosting requirements. Phase one of the project saw a couple of phones being placed in each office so test calls could be made between each office and back to head office in the USA. This proved to be successful with clear quality calls and a reliable service.
Yealink T22P
The second phase saw the office by office migration away from their in-house VoIP system to our Cloud PBX. Obtaining SIP trunks in Hong Kong, Thailand, Malaysia and Singapore was no issue. In China SIP trunking is not available and in Japan it was decided to continue with their current ISDN connection. So Japan and China ended up with a hybrid approach. This means each phone on the desk of an employee would be connected to their local office system and the CloudPBX. Line 1 would be used for local calls and Line 2 would be connected to the Asian CloudPBX phone system.
This approach provided free calls internally to all offices and cheaper long distance calls which can now be centralised and managed via the cheapest provider available. Communication costs were now decreased.
SIP trunking was subscribed in Hong Kong, Singapore, Malaysia and Thailand, each being connected to the CloudPBX. Existing numbers were either ported over to the SIP trunk provider when this was an option, or simply forwarded to their new SIP trunk number. Each office also adopted the same Yealink Phone model which was the T22P. New phones were purchased over 2-3 months as each office upgraded. Cloud Solutions organised the delivery of new Yealink phones to each office.
The CloudPBX model will also allow sales people to connect their mobile phones via a SIP client installed on the phone. 
The complete project from inception to completion was 4 months. The customer is very happy with the outcome and of course the cost savings they are now enjoying. In total there are just over 60 staff connected around the region.