Monday, 9 March 2015

Softphone support with CloudPBX in Asia

If you have a customer services department or sales people that work on the road then a softphone install on your Windows or MAC computer may be the best way to stay connected with your office or colleagues. Softphones support both incoming and outgoing calls. All calls made between the user and the office would be free no matter where the laptop user was located. External calls to customers or suppliers would be charged to the company as if the person was sitting in the office.  

Softphones are available from a number of vendors. However we only support one brand of softphone with the CloudPBX. This is the Bria 4.0 client from Counterpath. This is not free software. A licenses can be purchased from the Counterpath web site at a cost of US$49.99. The softphone supports G729 compression, voicemail and call transfer.

We have user guides available to help configure the Bria client to enable it to connect to the CloudPBX service.

An alternative option is to consider Counterpath’s subscription model rather than purchasing a one-time license. Of course a one-time purchase does not cover upgrades whereas the subscription model would ensure you were always using the latest version of the software. Moreover, the subscription model allows you to purchase and centrally manage the licenses for other mobile devices such as iPhone, iPad, Tablet and Android phones. There is a minimum purchase of 5 licenses. These can be of any combination. Purchasing the Windows Bria client via this method costs US$34 per year.

In addition, we can pre-configure all softphones on the server side if the license is purchased via the subscription model. If it is a one time license then the user must configure themselves by following our user guide.

Another advantage of the subscription model for the corporate user is the license is transferable. This means if an employee leaves, the account can be disabled and the license applied to another user. Whereas, if you purchase the one-time license you may not be able to retain the softphone if it is on that persons computer.


Jabra 150 Headset
When using a softphone the best results will be experienced when using a quality headset. Laptops do have speakers and a microphone so technically, speaking directly into your laptop will work but if you are in a busy location this will create additional noise. So a headset is best. You could use the headset that comes with your mobile phone or better still, consider USB headsets from Jabra or Plantronics. If you are a customer services department then a professional headset is strongly recommended.

Your IP Address

The CloudPBX requires your softphone’s IP address to be whitelisted in the firewall of the server. It is normal for a laptop user to be changing IP addresses every time they connect to a different network. CloudPBX supports both an OpenVPN client or a DynDNS Host address. Either of these methods would be required to allow a laptop user to send an approved IP address to the CloudPBX. This of course is only applicable when the laptop is located at a hotel or coffee shop etc. It is not in the office. If it was a customer service team then they will all be located in the office so this is not application as the office IP address will be whitelisted in the server’s firewall.

If you would like to learn more about using softphones with our CloudPBX service please contact us. Call us in Singapore, +65 31582176 or Hong Kong +852 39733848. 

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